Shipping policy
How will my order be posted?
We post our items using Royal Mail. Buyers are responsible for any customs or import taxes that may apply in their country. We don’t have any control over delays due to items being held by customs in other countries. The customer is responsible for any import tax or customs charges that may be applicable.
How long will my order take to arrive?
It depends on the delivery services. Some customers choose First Class shipping at checkout which is cheaper but generally takes longer and there is no tracking available. If you choose the 24 or 48hr Tracked and Signed shipping option, this generally is quicker and there is tracking available.
UK items can take anywhere from 1 day to 4 weeks to arrive and for international items, anywhere from 7 days to 10 weeks to arrive. Thank you for your patience.
Please note our dispatch times are 3 working days which is separate to shipping estimate times. During periods of Royal Mail strike action, please note that these periods may be extended in the circumstances. You can find out more about Royal Mail deliveries here.
What is the cost of postage?
The costs depend on your location, the weight of your order and the current Royal Mail UK rates. Your shipping options will be displayed at checkout, after you enter your shipping address. For all international orders, we recommend selecting the tracked shipping option. We offer 1st Class & 24 & 48hr Tracked & Signed options for the UK.
When will my order be dispatched?
Providing the item you ordered is in stock, we will post your order within 3 working days. If some of you order is out of stock, we may send on the remainder of your order and then the out of stock item when it arrives. Often we will contact you by phone or email to ask your preference.
Where do you deliver?
We deliver worldwide. The customer is responsible for any charges levied by their bank, PayPal or other debit/credit card provider for currency exchanges or purchases from the UK, if they are based overseas. For any queries relating to exchange rates or bank charges, please contact your bank or PayPal directly. We have no authorisation or control over these charges. We recommend selecting the Tracked & Signed shipping option for international orders.